Booking an Appointment

The practice currently offers appointment booking by telephone and by booking in person at reception.

** Due to COVID19, the practice is currently operating a same day triage service for all, on the day, urgent calls. Patients will be assessed by a clinician over the telephone, and where appropriate, be invited in for a Face to face examination. The practice is also employing various electronic models to allow less disruptive management of minor conditions, such as Video calls, Photographs and text messages. This model allows our clinicians to work more effectively and therefor increases patient access and available appointments on a daily basis.  

We also have teams of alternative clinicians who may be better placed to handle appropriate cases. For example, a team of physiotherapists to assess muscle or joint problems, and a team of Pharmacists to manage medication requests and queries.** 

The appointment telephone numbers are as follows:

Belgrave Medical Centre: 0114 2554 498 

White Lane Medical Centre: 0114 2399 211

Please note that the practice’s ability to provide sufficient appointments to patients depends on patients attending; where you cannot attend an appointment for any reason, please let us know at the earliest opportunity.

Patients that regularly fail to attend appointments will be removed from the practice list.

We operate at the above 2 sites with a single patient list, so if there are no appointments left at one, you may be able to visit the other site.

Interpreting

If you require an interpreter, please let us know when you book the appointment. We regularly offer patients access to our in-house interpreters with Arabic, French, Flemish, Hakka, Cantonese, Mandarin, Urdu and Punjabi interpretation.

If enough notice is given, other languages can be catered for.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

DROPPING OFF SAMPLES

If you have been asked to bring in a sample to the surgery then please ensure that it is delivered to us before 12:30pm. The bottle should have your first and surname, date of birth and NHS number written clearly 

Please Note 

The practice will NOT ACCEPT samples brought in after 12:30pm as we have no means of delivering them to the hospital laboratory for processing.

If your first name, surname, date of birth and NHS number are not on the sample the hospital laboratory will refuse to process it so please double check 

URINE SAMPLES 

If you are coming to see a clinician about any of the following symptoms then please ask at reception for a sample bottle when you check in as you will need to provide a urine sample during your appointment. 

• Diabetes Review 
• Suspected Urinary Tract Infection 
• Abdominal Pain 
• You are currently pregnant

PLEASE NOTE: We do not accept urine samples that have not been requested by a clinician except in the above circumstances when you actually have an appointment. If you have symptoms or think you need your urine checking then you should be clinically assessed first. - see urine samples for more information

Please call after 10.30 to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.