NEW TELEPHONE SYSTEM
The practice now has a new telephone system. This means all calls will be handled by a central reception team who will handle calls for both White Lane and Belgrave patients and deal with queries and book appointments accordingly at both sites. The reception team are our current staff and have access to clinical systems at both sites so patients will still receive the same excellent service.
The practice has increased the opening hours of our telephones to improve patient access. We have also increased the number of telephone lines and the number of call handlers to ensure calls are answered quicker at busy times.
The practice now has a dedicated prescription/medication order line - Press Option 2 when you call. This takes calls away from the appointment line and makes ordering repeat medication simpler. Please call between 10am and 12 noon to order medication.
The reception team are trained and instructed to ask certain questions to ensure patients see or speak to the most relevant clinician. Please give as many details as possible about your inquiry or condition to ensure the best possible and most effective outcome for your care.
Calls may be recorded for training and monitoring purposes. Anonymous call data may also be stored so the practice can monitor, review and improve service and access.
The New system is all implemented electronically to avoid patient inconvenience. This means patients can continue to access the practice by the current telephone numbers.
White Lane Patients - 0114 239211
Belgrave Patients - 0114 2554498
Appointments & General inquiries - Option 1
Prescription / Medication Ordering - Option 2.
Telephone Opening Hours
The telephones will now be open as follows:-
Monday - 8am - 12 noon and 2pm - 6.30pm
Tuesday - 8am - 12 noon and 2pm - 6.30pm
Wednesday - 8am - 12 noon and 2pm - 6.30pm
Thursday - 8am - 12 noon
Friday - 8am - 12 noon and 2pm - 6.30pm
Between 12 noon and 2pm all calls will be handled by GP Collaborative to ensure patients can speak to a GP if urgent.
Prescription / Medication Order line
The prescription / medication order line will open 10am - 12noon Monday to Friday. It is important for effective medication ordering that patients order repeat medications in good time by either requesting online, completing a request format the practice or via their nominated pharmacy. Patients who are housebound or have urgent need for medications (less than 24hr supply) can use the medication ordering line. It is important for effective signing and dispensing of medication that all patients have a nominated pharmacy. This means GPs and ANPs can sign and send prescriptions electronically. If you do not have a nominated pharmacy our receptionists may ask you to nominate one, Please consider doing so.
Welcome to The Mathews Practice, we are a friendly, patient-focussed, family practice that has been operating from the heart of Sheffield since 1884.
We have a current vacancy for a Salaried GP. Click here for further information.
Google+ Visit us on Facebook
The HSCIC may extract data from your clinical record in line with government policy. As such this practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.
Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.
For more information please see the following links.
If you have any concerns or wish to opt out of sharing your data, please contact the practice.
Risk Profiling: Please read the linked document to find out how the surgery uses your data to inform decisions. Risk Profiling Notice
(Site updated 19/03/2019)