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EASTER BANK HOLIDAY CLOSURES

THE SURGERY IS CLOSED ACROSS BOTH SITES ON

GOOD FRIDAY 19TH APRIL, SATURDAY 20TH APRIL, SUNDAY 21ST APRIL AND EASTER MONDAY 22ND APRIL

 

REPEAT PRESCRIPTIONS

If you are on repeat prescriptions please ensure that you order these in plenty of time so that you have enough medication to last you over the holiday period.

CONTACTING A DOCTOR DURING THE HOLIDAY PERIOD

If you require a doctor during the holiday period, please ring the normal surgery telephone numbers and you will be put through to the out of hours’ service.

If you are a Belgrave patient, please ring                    0114 2554 498

If you are a White Lane patient, please ring               0114 2399 211

Primary Care Services that are also available when the practice is closed over the Bank Holiday include:-

 

WALK IN CENTRE

Located at the Sheffield City GP Health Centre on Broad Lane, the NHS Walk in Centre is open from 8a.m to 10p.m. every day including Bank Holidays. Dealing with a range of minor illnesses and ailments.  No appointment necessary. Location: Rockingham House, Broad Lane, Sheffield, S1 3PB.  Open 8am - 10pm.

Tel: No: 0114 2412 700.

MINOR INJURIES UNIT – ADULTS ONLY

Situated on ‘B’ Floor at the Royal Hallamshire Hospital.  No appointment necessary.  Open 8.00 a.m. to 8.00 p.m. every day including Bank Holidays. 

Tel: No:  0114 2712 071.

Children should be taken to the Sheffield Children’s Hospital.

NEW TELEPHONE SYSTEM

The practice now has a new telephone system. This means all calls will be handled by a central reception team who will handle calls for both White Lane and Belgrave patients and deal with queries and book appointments accordingly at both sites. The reception team are our current staff and have access to clinical systems at both sites so patients will still receive the same excellent service.

The practice has increased the opening hours of our telephones to improve patient access. We have also increased the number of telephone lines and the number of call handlers to ensure calls are answered quicker at busy times. 

The practice now has a dedicated prescription/medication order line - Press Option 2 when you call. This takes calls away from the appointment line and makes ordering repeat medication simpler. Please call between 10am and 12 noon to order medication. 

The reception team are trained and instructed to ask certain questions to ensure patients see or speak to the most relevant clinician. Please give as many details as possible about your inquiry or condition to ensure the best possible and most effective outcome for your care. 

Calls may be recorded for training and monitoring purposes. Anonymous call data may also be stored so the practice can monitor, review and improve service and access.   

Information 

Contact Numbers

The New system is all implemented electronically to avoid patient inconvenience. This means patients can continue to access the practice by the current telephone numbers. 

White Lane Patients - 0114 239211

Belgrave Patients - 0114 2554498

Appointments & General inquiries - Option 1

Prescription / Medication Ordering - Option 2. 

Telephone Opening Hours 

The telephones will now be open as follows:- 

Monday - 8am - 12 noon and 2pm - 6.30pm

Tuesday - 8am - 12 noon and 2pm - 6.30pm

Wednesday - 8am - 12 noon and 2pm - 6.30pm

Thursday - 8am - 12 noon

Friday - 8am - 12 noon and 2pm - 6.30pm

Between 12 noon and 2pm all calls will be handled by GP Collaborative to ensure patients can speak to a GP if urgent. 

Prescription / Medication Order line

The prescription / medication order line will open 10am - 12noon Monday to Friday. It is important for effective medication ordering that patients order repeat medications in good time by either requesting online, completing a request format the practice or via  their nominated pharmacy. Patients who are housebound or have urgent need for medications (less than 24hr supply) can use the medication ordering line. It is important for effective signing and dispensing of medication that all patients have a nominated pharmacy. This means GPs and ANPs can sign and send prescriptions electronically. If you do not have a nominated pharmacy our receptionists may ask you to nominate one, Please consider doing so. 

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Welcome to The Mathews Practice, we are a friendly, patient-focussed, family practice that has been operating from the heart of Sheffield since 1884.

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VACANCY

We have a current vacancy for a Salaried GP.  Click here for further information. 

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Your information:

The HSCIC may extract data from your clinical record in line with government policy.  As such this practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.

For more information please see the following links.

www.ico.org.uk/for-the-public

www.hscic.gov.uk/article/4963/What-we-collect

www.hscic.gov.uk/yourinfo

www.hscic.gov.uk/article/3388/How-we-look-after-information

If you have any concerns or wish to opt out of sharing your data, please contact the practice.

Risk Profiling:  Please read the linked document to find out how the surgery uses your data to inform decisions.  Risk Profiling Notice

(Site updated 31/05/2019)
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